ITQAN has the capability to provide skilled IT professional to fulfill requirements of professional and technical support services. Based upon the complexity of the requirements, we allocate the optimal competencies to match the solutions’ functionality, investment and the technologies used.
Technical Support Services
By partnering with ITQAN, our customers can depend on tapping into the pool of skilled IT resources that can be used to fulfill daily operational project based or adhoc requirements. This means our customers can focus on the project deliverables and let ITQAN realize those deliverables for them. Our expertise is vast in the fields of infrastructure, applications and mobility.
As an IT managed services provider, ITQAN can deliver on the promise of uncompromised performance of your infrastructure, systems and mobility. With managed services, you have peace of mind and maintain focus on targeted KPIs rather than the means to realize those KPIs.
SLA and Preventative Maintenance
Through our Service Delivery team, ITQAN Service Desk is just a click or a dial away to log customers’ tickets. By managing the entire life cycle of responding and resolving those technical tickets, ITQAN commits to its Service Level Agreement contracts. Among our major support services is the offering of periodic preventive maintenance visits, performed by our experienced the continuity and availability of your services.