* indicates a required field 1. How would you rate ITQAN overall services ? *     Excellent   Poor     1 2 3 4 Presales   Sales   Projects   Support   2. How would you rate ITQAN among its rivals?     Much better   Worse     1 2 3 4 Sales team   Technical team   3. How likely are you to:     Likely  Neutral  Not Likely     1 2 3 Continue using ITQAN solutions and services   Purchase additional ITQAN solutions and services   Recommend ITQAN solutions and services to someone else   4. How satisfied are you with ITQAN sales and presales team in the following areas:     Very satisfied   Dissatisfied     1 2 3 4 Courteousness   Response time   Competency in understanding/ addressing your business needs   Quality / Personalization of proposals   Quality of presentations   5. How satisfied are you with ITQAN technical team in the following areas:     Very satisfied   Dissatisfied     1 2 3 4 Courteousness   Response time   Technical competency   Quality of solution   Functionality met expectation   6. Are you aware of our Toll free number for support ? Yes No 7. Are you aware of our Email address for helpdesk ? Yes No 8. Are you aware of our Interaction Experience Center initiative: Yes No 9. When communicating with ITQAN helpdesk, the customer service representative was:     Strongly agree   Strongly disagree     1 2 3 4 Knowledgeable   Courteous   Handled my call quickly   Patient   10. How satisfied are you with ITQAN admin team in the following areas?     Very satisfied   Dissatisfied     1 2 3 4 Overall quality of communication   Speed of response on order queries   Speed of order acknowledgement   11. Areas of improvement for ITQAN/ comments? Your Name * Designation Organization * Phone * Fax Mobile E-mail *